Verizon: Everything Except What You Need

Um today I attempted to add an additional e-mail account.  It use to be REALLY Easy to do!  Seriously, it was right there under My Account.....

It is no place to be found. When you use the "help/search" feature, you get Everything EXCEPT what you are in need of.

Verizon is so concerned about their profits, that the main purpose of their website is to Sell You Something New & Additional, that you most likely don't even need nor will you ever use.

A few months back, they sold my 83 year old mother (Who KNOWS Ab-So-Lutely NOTHING About technology) FIOs....  All they told her was that it would lower her phone bill to $20 a month.  What they Did NOT Tell her, is the $69 FIOs box, is only good for One (1) telephone, and that All Other Extensions Would be Useless, unless she ALSO Purchased FIOs boxes for them!   They did not tell her, that she would be locked into a contract nor did they tell her they would charge her $139 to bring the FIOs box back. 

I am so FRAKIN' Tried of Corporate Greed & sales people who have no intention of being of help to the customer, only interested in making their sales quota & commission! 

So, back to my complaint.... after searching the website for more than Five (5) minutes, I went into a "Live Chat" session..... After Four (4) minutes, the young woman was unable to help me, because she was in SALES, not Help, so I was transferred to another representative.  The next young woman, was in the FIOs department....which I Do Not Have.... nor Would she help me, because I wouldn't give her my name, address, customer number & cell phone.  All I asked her to do was tell me how to access the email portion of the website in order to add an additional email address....




Such poor customer service, I sent the feedback to them via the link they provided.....


RASPBERRIES (Bronx Cheer)!