Verizon: Customer Service

WARNING: Names are Not changed to protect anyone 

 I Really, Really, Really Dislike Verizon......

Not only is their website User UNFRIENDLY, but their "Live Chat staff": What a bunch of morons!


I have been having problems w/ connection, so "Live Chat" convinced me to upgrade.... I did, for two months the connection speed is just as slow if not worse......

Last night (I should have figured this out sooner) I decided to reboot the modem...... Ah ha ha ha ha ha, well there's the problem. For over 3 minutes it refused to connect to the DSL lines, and when it did, it would still not connect to the internet......

It took me more than 4 re-boots and 10 minutes to connect to the internet....

So, today I get on "Live Chat" w/ Verizon and I spoke w/ Valle; Valle completely ignored the information I provided and kept trying to get me to upgrade to a higher speed.... Even after I explained Twice that I was having modem problems and I needed a new modem.....

After explaining a Third time in ALL CAPS..... Valle disappeared and the next thing I know I was talking to Tech Support....

Tech Support was Pooja..... HOW WONDERFUL! As soon as I explained the problem, Pooja "got-it" and is sending me a New (up-to-date) modem at no charge......

So then I wanted to speak to Customer Service about the poor & Excellent Customer Service I received...... And you know what? You Can Not Contact Anyone.......

Their e-mail (if you can find it, because it is very cleverly hidden) only allows you to talk about your services..... and although they have a "Live Chat" it closes early.........

So.... I used their "Feedback" option, which allows you no response.... ad gives you a Dead-End Customer Service link.

VERIZON: You SUCK Eggs!