Many years ago, when I first got my Internet connection I signed up
with NetZero..... Everything was wonderful until I signed up for their paid Internet service, because as soon as I decided to cancel my paid service and switch to another Internet provider I got Ripped-Off.I cancelled my subscription in September and then in February of the following year I changed my bank account information..... So imagine my surprise when I received a bill from NetZero statting that I owed them money for Internet service that I was not receiving.
I immediately called NetZero...they were very nice, and they agreed that they had been billing me even though their records showed that I was no longer a customer! Of course, the young woman apologized and told me that I was due a refund of $49 and assured me that I'd be receiving it immediately.
Well, two months later, I had still not received my money but instead received a letter stating that I was being sent to collection for $33! So once again I called NetZero and explained the situation. Once again they agreed that they were in the wrong and that they owed me money and that I would be receiving a refund.
The refund NEVER came and I just gave up..... Which brings me to my current problem with:
Guess who owns Classmates.com? Ayup...
Are you surprised? I am, and I am very unhappy.....because I originally signed up for a one-year paid membership to Classmates because I wanted to contact a friend that I had lost touch with...and she was on Classmates, but they refused to give me her contact information unless I paid them for a One Year Subscription. No problem, right? Wrong, very wrong.
Today, I opened a Visa bill and there was a charge for $39 from Classmates. Now I Know for a Fact, that the charge is incorrect... I Know for a Fact, I only registered for a One Time charge..... So, I went into my Classmates account and imagine my surprise to find out that they have me signed up for "Automatic Renewals".
I am rather peeved about this...so I wrote them and told them to cancel my paid membership and I filed a complaint about how they do business. I receive many many e-mails from Classmates in regards to: who viewed my profile, who signed my guestbook, who wants to contact me, reminders that it's time to update my profile, etc. But I have NEVER Once received any type of notice that my subscription was up for "renewal" and that I had an option to opt-out or be charged for another year of service. A service that I have not used for 2 years!
I'm not a happy camper..... So all of you out there, just beware of United Online and their subsidiaries, because not only will they not stop charging you for services even though you have cancelled your account with them, they will very sneakily put your account on an "Automatic Renewal" system and NEVER let you know when your next bill is due or even give you the option to cancel or change your billing options!
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