F**K F**K F**K VERIZON!

Ok, no phone service for 24 hours, online reporting system is also down....

Maybe Tuesday, I'll have phone service..... I'm too busy this week to have stay home & wait for someone to call me.... 

I'm like, why can't the guy just fix the line? Why do I have to be home? Last time he disconnected my internet by mistake.

Also, we have a problem, I still have to go through the "voice mail" robot to get my call connected. It asks me about my pc & internet (But I'm calling about my telephone) and states that it knows I've been online trying to get telephone repair, but I'm given the Indian (as in INDIA) internet service people.....

I live in CA, NOT India..... I want to talk to people in the Ca office, but nooooo that's not Possible (they don't take calls).

Another thing is...... You make an appointment: Between 8:00 am - 5:00 pm. Do you get a time frame? The time frame is anywhere between 8:00 am - 5:00 pm, so yes, I have to be home ALL Fking day...... and I have to be over 18 to have the guy come fix the box!

Can the nice lady in India do anything to help me? Nope!

"Ok, ma'am, we'll "Text" you before they come...."
"Oh no you won't, I don't "Txt"....."
"Ok, we'll call you....."
"Fine, call me, but my phone doesn't work, you might want to call my cell....."
"What is that number, ma'am?"
"I don't know I never call it! and I have to hang up, to look it up!"
"Oh well ma'am is your cell 123-345-5678?"
"Well yes it is! How can you know that?"

SHIT! SHIT! SHIT! SHIT!

Freaking Verizon.....

But I'll tell you what I just now figured out.....

Besides the main reason (slave wages & Bigger Corporate Profits) for having your "customer service" call centers in India & not CA is;

If I was on the line w/ me, who is always having connection & service problems and tend towards frustration & crankiness or someone infinitely crazier..... I'd Hang-up and let the person call back, and the people in India are too polite to do that.

Sad thing is that the people in India, are very nice people...... and it is not their fault they work for a crappy company whose bottom line is neither customer or utility services.

I Don't Fking Believe This......

Verizon Robot just called me & cancelled my service call, because I didn't choose the Right Button to Press..... Because it WAS A FKING ROBOT that does not explain options!

Now I'm online "chat"

A Verizon Service Representative will be with you shortly. Thank you.

Agent Lubna has joined. (14:05:12)

Lubna : Chat ID for this session is 04301535867. (14:05:12)

Lubna(14:05:17): 
Thank you for contacting Verizon FIOS technical chat support. My name is Lubna, may I have your telephone number please ?

(14:05:38): I just spent 1/2 hour on the phone trying to get repair service

(14:05:59): I was given a service date: Tuesday May 5th 12:00-5:00

(14:06:09): and then your voicemail robot called me

(14:06:21): and cancelled the service ticket

(14:06:33): I'm pretty angry right now

(14:06:46): I checked all my phones

(14:06:59): I switched them ALL Around

(14:07:23): I still have no service except a sound like I'm connected to silence

(14:07:36): This is not an inside line problem

(14:07:46): because not any of the phones work...

(14:07:51): because not any of the phones work...

(14:08:11): Your online reporting system hasn't worked for over 12 hours

Lubna(14:08:11): Oh! not to worry at all on this, I am here to check the status of the ticket, if you have the ticket number with you please help me with that or the telephone number.

(14:08:29): so I can not report the problem online

(14:08:37): 123-345-5678

Lubna(14:09:17): I am here to check on this.

Lubna(14:10:03): I see that you use copper service, I do not have any information on this, but I will connect you to the concerned team and they will check why the ticket was canceled at the first.

Lubna(14:10:13): Please stay connected, I am transferring you now.

This session is being transferred. (14:10:19)

This session is being transferred. (14:10:19)

This session is transferred to Anne. (14:10:44)

Agent Anne has joined. (14:10:44)

Anne(14:11:34): Thank you for contacting HSI repair support. My name is Anne.

Anne(14:11:39): HI!

(14:11:49): hi

(14:12:04): 123-345-5678

Anne(14:12:20): I see that you are facing an issue with the phoen, right?

Anne(14:12:20): *phone

(14:12:24): your automatic call-back Robot cancelled my repair request

(14:12:31): I am NOT HAPPY

(14:13:03): I have taken ALL The steps, except go to the outside box (because I do not know where that is)

(14:13:14): and I still have no dial tone.

(14:13:28): It sounds as if I am stillconnected to some other phone

Anne(14:13:44): I'm really sory for the inconvenience..

(14:13:46): another number, & I can sometimes hear a busy signal

(14:13:55): but otherwise no service

(14:14:15): If all the lines are down, then it isn't inside

(14:14:20): If all the lines are down, then it isn't inside

Anne(14:14:41): I wish I coukd help you, but Ideally these kind of issues are dealt with by our Locak Telephone Repair Team. We in Technical department deal with any kind of issues related to the DSL High Speed Internet which has technical snag in it.

(14:15:25): Then why did your online phone repair give me a chat bix

(14:15:40): Just get my service ticket back

(14:15:44): and if you can not

(14:16:08): then I want to know why the first agent I "chatted" with wasn't informed enough to know that/

Anne(14:17:43): I'm sorry about that..

Anne(14:18:23): Please helpme with the best nymber so that I will cakll you and connect you to the team.

(14:19:31): 818-818-8181

(14:19:46): BTW I'm still having SLOW DSL problems

(14:19:49): everyday

(14:19:56): at least 3-4 times

(14:20:01): different times

(14:20:05): i lose connection

Anne(14:23:36): Does the phone line has a filter?

(14:23:57): are you there?

(14:24:00): are you alive?

Anne(14:24:16): Yes, I'm here..

(14:25:29): you are too quiet

(14:25:38): where are we?

(14:25:41): what is going on

Anne(14:26:31): WEll, please help me with the number so that I can call you and I will conect you to the local telephone repair team

(14:26:56): I gave it to you

Anne(14:27:21): Thank you!

(14:27:25): 818-391-8541

Anne(14:27:40): I will call you and connect you to the team, is that Okay with you?

(14:27:43): yes the inside phones have filters

Anne(14:27:51): Okay!

(14:27:51): fine

Anne(14:27:57): Thank you!

Anne(14:28:08): I will call you right away.

(14:28:11): i unplugged the filters to test

Anne(14:28:11): PLease answer my call

(14:28:28): and still sounds like there is an open line someplace else

(14:28:56): the phone has to ring before I can answer

Anne(14:29:07): Sure

(14:36:22): Those incompetent people told me they can not make the request and have me on hold

(14:36:46): the girl is now on the line: Miyoshi

Anne(14:37:42): PLease tell them to schedule a technician for you

(14:38:23): i'm trying to get to that

Manoah : Chat ID for this session is 04301535867. (14:40:24)

Manoah(14:40:39): Thank you for contacting HSI repair support. My name is Manoah. May I confirm your telephone number as 818-951-0192 ?

(14:40:55): yes

Manoah(14:41:51): Thank you for confirming the number.

Manoah(14:42:07): Hi Kimberly. I apologize for the run around.

Manoah(14:42:32): Please give me a moment, while I go through the previous chat.

(14:42:37): ok

(14:42:50): they have rescheduled the appointment.

(14:44:31): I'm sorry, I am tired and I have had enough......

(14:44:43): and I'm going to disconnect

(14:44:53): But I am going to tell you right now

(14:45:05): and please make a note of this for Verizon.

(14:45:17): Your customer service is crappy

(14:45:23): It is not the people

(14:45:40): it is how many people I have to speak to in order to get help for my problem

(14:46:12): it is the voice mail Robot that wastes time from the beginning of the call.. wanting useless information

Manoah(14:46:18): My sincere apologies for the inconvenience caused. However, I assure you that I do my best to resolve the issue.

(14:46:19): programmed to make guesses

(14:46:37): and then calling me back and canceling the service request....

(14:46:53): Is too late

Manoah(14:46:58): Sure! Please give me a minute..

(14:47:08): I have to wait until Tuesday now, for a tech to come here

Manoah(14:48:33): I see that our collegue have called you and put you on conference with our Telephone Expert Team. Am I correct ?

(14:48:47): "Expert" LOL!

(14:48:49): yes

Manoah(14:49:40): Did you speak with our Telephone Team ?

(14:49:45): yes

(14:50:00): and as I say, there has been a rescheduled appointment

Manoah(14:51:21): Please be assured, our telephone team will fix the issue for you.

Manoah(14:52:22): Is there anything else that I can assist you with?

(14:53:18): nothing just please let Verizon know their system is arcane and basically useless

(14:53:29): they need to streamline & be more efficient

(14:53:51): AND they need LOCAL Customer Service, not in India, TX, FL

(14:53:54): or anywhere else

Manoah(14:55:05): I will right away update this feedback..

(14:55:24): Thank-you have a nice day, I am disconnecting

Now, I have India calling me...  

They will get me someone else to schedule the repair service?

    

F**k F**k F**k Verizon

 

On HOLD AGAIN?

I have spent over 2 hours with these people.....

As I said, it is not the people, it is the Corporation and how they set things up!

F**k F**k F**k Verizon