About Me

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For me it is All About Being of Service & Living the Life of the Give-Away....

Being Mindful of those who are unable to speak for themselves; our Non-Two Legged Relations and the Future Generations.

It's about walking on the Canka Luta Waste Behind the Cannunpa and the ceremonies.

It's about Mindfulness and Respect. It's about Honesty and owning up to my foibles.

It's about: Mi Takuye Oyacin

Friday, September 9, 2011

Customer Service = Listening to the Customer

Dear Groupon:                                                                      

I just got off the phone with Carolyn, the owner of Cote d'Azure Spa in Pasadena,  I was trying to make an appointment, but was told they are closed on the day I had intended to go.  That's not a problem.

The problem is the rudeness of the staff, in the middle of my sentence the young girl who answered the phone said: "We're closed on that day and it's posted everywhere.... Let me get my manager..." 

I was in the process of telling her that I'd reschedule on a Friday, when all of a sudden another woman came on the phone! Carolyn, the owner... she didn't even listen to me. I was explaining how rudely I was cut off...and she interrupted me as well.. not once, but twice!

The owner wouldn't even hear me out....she kept cutting me off. Now this may be a "Private, High-End" spa, but they have no courtesy what-so-ever. If they are too busy to listen to me.... then what will they be like should I go in for a treatment? Will they be too busy to provide me with relaxing, quality care? 

I'm already regretting my purchase and I haven't even stepped in the door.....

Carolyn just called me back to tell me that I "could most likely get a refund....( I didn't want a refund... I wanted my treatment). And they didn't cut me off"....it's just that they are "BUSY"... I suggest that they not return calls when they are busy & don't have time to listen to their customers.

I'm NOT Happy.... And I plan on posting this experience on FB and on my blog.... because people who are so busy and excitable as Carolyn & her staff are, whether they are just inexperienced & lack customer service manners,  should not be in business.

So, yes I would like a full-refund...A.S.A.P.

You can view their You-tube ad on this link:   
A bit frenetic...maybe good thing I didn't get an appointment!  Healing is not to be rushed, it is better in a relaxing atmosphere....