About Me

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For me it is All About Being of Service & Living the Life of the Give-Away....

Being Mindful of those who are unable to speak for themselves; our Non-Two Legged Relations and the Future Generations.

It's about walking on the Canka Luta Waste Behind the Cannunpa and the ceremonies.

It's about Mindfulness and Respect. It's about Honesty and owning up to my foibles.

It's about: Mi Takuye Oyacin

Sunday, March 24, 2013

Macaroni Grill: An 18% Forced Gratuity?


 

Dear Macaroni Grill:

Tonight, we spent the evening @ your Puente Hills restaurant.  I am so ANGRY! I Am a regular customer, I am well known, I Am MORE Than GENEROUS...and I drive 40 miles to eat at this Particular MacGrill.



Our bill w/ the 18$ FORCED gratuity was over $400!

1st: I bussed the table MYSELF during the Entire Meal and I had to get up & request clean dessert plates.

2nd: When we needed more drinks, I had to go find a wait person and ask for more, I requested that we be given the pitcher of Iced Tea, but I was ignored.

3rd: Our server was so busy w/ other tables, we rarely saw her.

4th: When you change a menu item and add Red Pepper to "spice it up", you need to add that to the item's description....Give me the option of eating spicy food or not.  I Do Not like the addition of red pepper flakes on my Warm Spinach Salad.

5th: When I spoke to the manager she apologized, but the 18% "GRATUITY" was not amended.

A "Gratuity" is EXACTLY That: An Optional THANK-You for GOOD Service.... The fact that I had less than average service did not merit or earn 18%.  If you believe that your servers merit more pay for a larger group, then Raise Their Salaries.... Do NOT Force your customers to pay extra for what is a persons' job.

Needless to say, I will not be returning to the MacGrill any time soon, if ever.

1 comment:

  1. Good News! Mac Grill made it right! I received $40 gift certificate and will receive a check for most of my tip, I said to give the gal $10!

    Wow, they care!

    ReplyDelete