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For me it is All About Being of Service & Living the Life of the Give-Away....

Being Mindful of those who are unable to speak for themselves; our Non-Two Legged Relations and the Future Generations.

It's about walking on the Canka Luta Waste Behind the Cannunpa and the ceremonies.

It's about Mindfulness and Respect. It's about Honesty and owning up to my foibles.

It's about: Mi Takuye Oyacin

Thursday, June 26, 2014

Verizon: Customer Service

WARNING: Names are Not changed to protect anyone 

 I Really, Really, Really Dislike Verizon......

Not only is their website User UNFRIENDLY, but their "Live Chat staff": What a bunch of morons!


I have been having problems w/ connection, so "Live Chat" convinced me to upgrade.... I did, for two months the connection speed is just as slow if not worse......

Last night (I should have figured this out sooner) I decided to reboot the modem...... Ah ha ha ha ha ha, well there's the problem. For over 3 minutes it refused to connect to the DSL lines, and when it did, it would still not connect to the internet......

It took me more than 4 re-boots and 10 minutes to connect to the internet....

So, today I get on "Live Chat" w/ Verizon and I spoke w/ Valle; Valle completely ignored the information I provided and kept trying to get me to upgrade to a higher speed.... Even after I explained Twice that I was having modem problems and I needed a new modem.....

After explaining a Third time in ALL CAPS..... Valle disappeared and the next thing I know I was talking to Tech Support....

Tech Support was Pooja..... HOW WONDERFUL! As soon as I explained the problem, Pooja "got-it" and is sending me a New (up-to-date) modem at no charge......

So then I wanted to speak to Customer Service about the poor & Excellent Customer Service I received...... And you know what? You Can Not Contact Anyone.......

Their e-mail (if you can find it, because it is very cleverly hidden) only allows you to talk about your services..... and although they have a "Live Chat" it closes early.........

So.... I used their "Feedback" option, which allows you no response.... ad gives you a Dead-End Customer Service link.

VERIZON: You SUCK Eggs!

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